Reliable logistics and supply chain process support delivered as a scalable BPO model
Austra ITES provides logistics support services that improve visibility, accuracy, and efficiency across supply chain operations through structured back-office workflows and tracking support.
We act as an extended operations team to handle tracking, documentation, coordination, and reporting tasks to reduce operational workload and improve turnaround time.
Our teams support timely status updates, exception handling, and coordination across stakeholders, ensuring smoother movement of goods and better customer communication.
Monitor shipments, update tracking milestones, and maintain real-time shipment status visibility across systems.
Stock record updates, inbound/outbound logs, and data validation support to maintain accurate inventory reporting.
Support delivery planning, schedule updates, driver coordination, and last-mile tracking for better fulfillment outcomes.
Proof of Delivery updates, shipment documentation checks, invoice support, and record maintenance for smooth processing.
Support for delays, returns, wrong address, damage cases, and escalation coordination to reduce delivery impact.
Daily shipment reports, delivery performance summaries, backlog tracking, and stakeholder update reporting for visibility.
A structured delivery model to ensure speed, accuracy, and process visibility.
Understanding systems, tracking flow, SLAs, and escalation hierarchy.
Dedicated resources trained on SOPs, tools, and process checklists.
Queue-based tracking, updates, coordination, and issue handling support.
Quality checks, accuracy review, and daily/weekly MIS reporting.
Note: We provide logistics process support as a BPO partner. Final dispatch decisions and operational approvals remain with the client.
Partner with Austra ITES to ensure smooth, reliable, and cost-efficient logistics workflows.
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